Shipping policy
CURRENT DISRUPTIONS FROM THE AUSTRALIAN POST NETWORK
INTERNATIONAL Service Updates
No Disruptions.
DOMESTIC Service Updates - Australia
December 2025
In the lead-up to the 2025 peak period, I'd like to share our recommended domestic and international parcel last lodgement dates to ensure deliveries arrive in time for Christmas Day.
Christmas lodgement dates for most Australian states
We are recommending lodgement in metro locations by the following dates for delivery by Christmas*:
- Parcel Post: Monday 22 December for same state deliveries and Friday 19 December for interstate deliveries**
- Express Post: Tuesday 23 December
- StarTrack Road Express: Tuesday 23 December for same state deliveries
- StarTrack Premium: Tuesday 23 December
If you have concerns about missing or damaged parcels, please visit our Help & support portal or call us on 13 POST (13 76 78).
We apologise to customers for any inconvenience. You can continue to track your item online. Learn more
Tracked items will be delivered as per standard delivery times. Express Post and StarTrack Premium items are also being prioritized. You can continue to track your packages and get updates through the Australia Post mobile app.
For urgent orders, we suggest selecting Express shipping at checkout. *
We are also advised that some Post Offices are closed please check the Post Office Locator for the most up-to-date opening hours.
Customers may also be eligible for up to 12 months of free mail redirection if a major natural disaster impacts your mail delivery. AusPost may also be able to hold your mail for up to four weeks at no charge. Visit any Post Office near you to find out more and apply.
For further information on current delivery times please visit the AusPost website: https://auspost.com.au/service-updates/domestic-delivery-updates
DOMESTIC SHIPPING RATES (NATIONWIDE INCLUDING REMOTE AREAS)
We offer two flat-rate shipping options for all Australian orders:
- Standard shipping (allow up to 7 business days upon dispatch*): $9
- Express shipping (allow up to 3 business days upon dispatch*): $12
To take advantage of our FREE shipping offer, you must spend at least $120 or more. Orders that qualify for free shipping will be dispatched with Standard shipping, however, you may still elect for Express shipping at your own cost at checkout.
*Please note that shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times due to Australia Post delivery issues that are out of our control.
INTERNATIONAL SHIPPING RATES
We offer international shipping to New Zealand. Shipping rates will vary based on the weight of your order and your selection of either Standard or Express shipping. Please refer to the following table for shipping rates that apply to all New Zealand orders.
| Weight | Standard | Express |
| Up to 250g | $10.64 | $21.14 |
| Up to 500g | $12.74 | $23.24 |
| Up to 1kg | $16.80 | $27.30 |
| Up to 2kg | $24.92 | $35.42 |
| Up to 2.5kg | $25.25 | $35.42 |
| Up to 3kg | $27.37 | $37.12 |
*Please note that shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times due to Australia Post delivery issues that are out of our control.
SHIPPING POLICY
We promise to always try our best to process your order as quickly as possible. If we have all your items on hand, we aim to process your order within 1-2 business days of ordering. However, please note that processing times may be slightly longer during peak periods (e.g., promo offers and public holidays).
Once we have processed your order, you will receive the tracking number for your order via e-mail and/or SMS. If you do not receive a tracking number on the 4th business day after placing your order with us, don't hesitate to contact us at hollabella.au@gmail.com.
Please note that Holla Bella Australia will not be responsible or will not have to pay for damages or losses that:
- are not caused by their conduct or their products once the item has been dispatched (i.e. incorrect address, stolen parcels delivered within the customer-specified address)
- relate to something independent of their business after the goods left their control.
Kindly ensure that the delivery address on your order is correct. If a parcel is lost or undelivered, please reach out first to Australia Post or New Zealand Post with the tracking notification provided to you. Inform us of the incident, and we will do our best to follow through with their office.